You can use your Hugosave Platinum Visa Debit Card anywhere Visa is accepted in the world, except where restrictions have been imposed by merchants. (e.g. AXS Stations)
- Card present (in-person) in merchants, shops, public transport and restaurants by presenting your card at their Point-of-sale (POS) terminals. Just tap the contactless symbol on the machine and watch to see if your transaction is approved. Occasionally, merchants will require you to insert your card in the terminal. This is why we designed a vertical card to 'dip' in the POS. It feels more intuitive!
- Online at e-commerce sites. You will be asked to provide your card number, 'CVV' and card expiry date. As your Hugosave Card is a Digital First Card design and so is numberless, you can access all your card details in-app. Go to the Card Menu, My Hugosave Card. You can copy the details by tapping your card number and paste it into the relevant payment field at the e-commerce website.
Your Hugosave Platinum Visa Debit Card number is 16-digits, which is called in the payment industry a PAN (Payment Account Number). Your 'CVV', likewise is known as the Card Verification Value and is essential for Visa to verify your transaction. It's best to never show your CVV to anyone. The expiry date validates the card is current.
For security, if your purchase is over a specified amount, you will automatically receive an SMS to your mobile phone asking you to input a One Time Passcode (OTP) into the field provided at the e-commerce site. The SMS will clearly state the code is from Hugosave. Enter the passcode when prompted.
If you are worried your transaction did not process.
Don't worry though, if you had agreed to receive notifications when you first set up your account, you will be notified of successful transactions. Tap the notification as it pops up on your mobile screen, out of the app and it will take you instantly into the Hugosave app, where you can view the transaction on the Home screen at the Cash Account. If you have not set up notifications, don't stress, you can see how to turn them on here in the Help centre.
Want to watch a card transaction in real-time? Just open your Hugosave app and watch the card transaction appear as you transact online or at a POS. You will be amazed at how fast the transaction is processed! It's near on instant, as long as your mobile is receiving a signal.
Occasionally, merchants will require you to insert your card in the terminal. This is why we designed a vertical card to 'dip' in the POS. It feels more intuitive than a horizontal card!